In the event that Birdie & Louie Pet Food Co. approves a refund request in its sole discretion, Birdie & Louie will refund your purchase price (or possibly a portion of the purchase price) to the same payment method used to make the original purchase on www.BirdieandLouie.com, less the original shipping and handling costs. No warranty and no money back guarantee. Birdie & Louie cannot refund products purchased at other retailers online or in-store.